Terms and Conditions sbk21

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and sbk21 ("Platform", "We"). This document governs all aspects of your use of the website, services, and products offered by sbk21.

By accessing the sbk21 website, registering an account, making a deposit, or using any part of our services, you explicitly acknowledge and agree to comply with these Terms in full. If you do not agree with any provision stated here, you are not permitted to use the sbk21 platform.

sbk21 operates under international licensing and provides an online gaming platform including slots, live casino, sports betting, poker, and baccarat to eligible players.

2. User Eligibility

To use sbk21's services, you must meet all of the following requirements without exception:

• Be 21 years of age or older at the time of registration and throughout your use of the platform.
• Have full legal capacity to enter into a binding agreement.
• Not be on an active self-exclusion list on any gambling platform.
• Not be an employee of sbk21 or an immediate family member of such an employee.
• Register in your own name and not on behalf of another person.
• Act for personal recreational purposes and not for business or professional purposes.

3. Account Registration and Management

Each user is only permitted to hold one registered account with sbk21. Holding multiple accounts is a violation of these Terms and may result in the closure of all related accounts and forfeiture of any balances held within them.

During registration, you are required to provide accurate, current, and complete information including your full name as stated on your identity card (MyKad), a valid mobile phone number, and an active email address. sbk21 reserves the right to request a copy of your identity document for identity verification purposes at any time.

You are solely responsible for maintaining the security of your account password. sbk21 will not be held liable for any losses arising from unauthorised access to your account due to negligence in keeping your login credentials confidential.

• Do not share your sbk21 account password with anyone.
• Log out of your account after using a shared device.
• Contact customer support immediately if you suspect unauthorised access.

4. Deposits and Withdrawals

sbk21 provides a range of payment methods for the convenience of Malaysian players. All transactions are processed in Malaysian Ringgit (RM / MYR).

Accepted deposit and withdrawal methods include Touch 'n Go eWallet, DuitNow, online banking via FPX (including all major local banks), Boost, and cryptocurrency (USDT, BTC, ETH).

• Minimum deposit: RM20 for all payment methods.
• Minimum withdrawal: RM50 for all payment methods.
• Withdrawal timeframe: 30 minutes to 3 hours after the request is approved.

sbk21 reserves the right to hold withdrawals for security checks and identity verification. In such cases, the user will be contacted via email or live chat for verification purposes.

5. Bonuses, Promotions and Wagering Requirements

sbk21 offers various bonuses and promotions to registered users. All bonuses are subject to wagering requirements that must be met before winnings from bonus funds can be withdrawn.

Welcome Bonus: 100% bonus on the first deposit up to a maximum of RM1,500. The wagering requirement is 20 times the bonus amount received before winnings can be withdrawn.

In addition to the welcome bonus, sbk21 also offers a weekly cashback programme through VIP tiers — Bronze (up to 0.3%), Silver (up to 0.5%), and Gold (up to 0.8%). VIP tier advancement depends on player activity and loyalty.

• Bonuses may only be used for wagering activity within the sbk21 platform.
• Only one welcome bonus is permitted per registered user.
• sbk21 reserves the right to change promotion terms at any time with reasonable notice.
• Any attempt to abuse bonuses will result in cancellation of the bonus and may result in account closure.

6. Game Rules

All games offered at sbk21 use a certified Random Number Generator (RNG) or involve real dealers in a supervised live casino environment. Game outcomes are final once determined by the system.

sbk21 offers games from leading software providers including slots, live casino, sportsbook, poker, baccarat and various other table games. Each game has its own rules which can be found within the game interface itself.

• Game results recorded by sbk21's servers are valid and final.
• If a technical disruption occurs during a game, sbk21 will work to resolve the situation fairly.
• Any attempt to exploit technical vulnerabilities to gain an unfair advantage is prohibited.

7. User Conduct and Prohibitions

sbk21 users are required to behave respectfully and comply with all platform rules. The following activities are strictly prohibited and may result in immediate account closure:

• Use of bots, automated scripts, or third-party software to influence gameplay or access the platform without authorisation.
• Fraud, identity impersonation, or providing false information during registration or verification.
• Money laundering or any suspicious financial activity.
• Harassment or abusive behaviour towards sbk21 support staff or other users.
• Abuse of the bonus system, including using multiple accounts to claim bonuses repeatedly.
• Any attempt to sell, transfer, or trade an sbk21 account.

8. Account Suspension and Closure

sbk21 reserves the right to suspend or close any user account without prior notice if there is evidence or reasonable suspicion of a breach of these Terms, fraudulent activity, or a threat to platform security.

Users may also contact sbk21 to close their own account at any time. Valid cash balances (excluding bonus funds) will be returned to the user after the necessary security investigation has been completed.

9. Responsible Gambling

sbk21 is committed to promoting responsible gambling. We recognise that gambling carries risks, and we provide tools to help users manage their gaming activity.

Users may contact our support team for information on account control options including deposit limits, loss limits, cool-off periods, and self-exclusion. Self-exclusion requests will be processed promptly and the account will be blocked from all gaming activity.

• Gambling is for entertainment purposes and not a source of income.
• Do not gamble with money you cannot afford to lose.
• Please seek professional help if gambling begins to affect your daily life.
• More information can be found on our Responsible Gambling page.

10. Limitation of Liability

To the extent permitted by applicable law, sbk21 will not be liable for any indirect, consequential, or incidental losses arising from the use of this platform, including but not limited to financial losses resulting from game outcomes, service disruptions, or technical errors beyond our control.

sbk21 makes no guarantee that the platform will operate at all times without interruption or error. We will make every effort to resolve any technical issues within a reasonable time.

11. Intellectual Property

All content on the sbk21 platform, including but not limited to designs, logos, graphics, text, software code, and interface elements, is the exclusive property of sbk21 or its licensors. No part of this content may be copied, republished, distributed, or used without written permission from sbk21.

12. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to sbk21's international licensing operations. Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation.

If a dispute cannot be resolved through negotiation within 30 days, the parties agree to refer the dispute to binding arbitration in accordance with the procedures set by the relevant regulatory authority.